How do I add a department?

If your package allows it, you can add a new department. To do this:

  • 1. Hover over your username in the navigation and click My Customers.
How do I add a new user - menu preview
  • Check the checkbox of the main account and click New > Department.
  • Fill in the user details in the following five tabs:


  • Customer Details


  • Basic
  • Template Colours
  • Public Branding


  • Transactional
  • Messages
  • Voice
  • Footer
  • Embedded Images and Attachments
  • View online settings
  • Message disclaimer


  • Basic
  • IP Locking


  • Update My Profile Settings
  • Contact Unsubscribe Settings
  • Visible Update My Profile Fields: Define what can be seen when a contact clicks ‘Update My Profile’.