Need a quick answer? Skim through the questions we get most often.
To get the average unsubscribe rate for all your messages, hover over your username in the navigation and click Account Logs.
The type of bounce is recorded for reporting purposes. Both email and SMS bounce reporting record two types of bounces: Hard and soft.
When sending emails to subscribers, it’s important to send to people that actually want to receive your newsletter. When receiving unsolicited email, users can delete the email, click on the ‘Report this email as Spam’ link or click on ‘Mark this as Junk’ in their email client.
A message that’s been sent and shows up in Reports with a ‘Failed’ status means that it wasn’t successfully sent.
Contacts will continue to receive email unless their status is set to ‘Off’, ‘Unsubscribed’ or ‘Bounced’. However, if a contact’s status is ‘Active’ and they do not receive email, it’s likely that the emails are being sent and are bouncing but that the contact has not yet reached their bounce limit.
You have the ability to share an email or SMS report with someone else via a URL link. The report shows all the details about the message on a public page.
The geolocation is an estimate of the real-world location of an object connected to the internet or a GPS; usually a mobile phone or a computer.
Mobile devices have different screen sizes which affect how an image appears. Smaller images do not stretch to fill the column space. We recommend a minimum image width of 600px to cover most screen sizes.
There are a number of known issues that might cause this.
Font sizes may need to be scaled down to meet design specifications. Sometimes the text does not fit the size limit of the canvas.
