Personalisation gives your email newsletters a personal touch by using unique information associated with the recipient.

During email composition, you can upload a ZIP file containing all your email elements. For it to work seamlessly, the ZIP folder has to have a specific format.

To test your email, we suggest sending yourself a preview. A preview email is considered a ‘quick send’ because it’s usually delivered quite quickly.

When you’re composing your message, you’ll need to add a ‘from’ email address as well as a ‘reply-to’ address.

Cascading Style Sheets (CSS) is a design language that defines the layout of HTML documents and is commonly applied to webpages and browser-based content.

No, you can’t embed a video in your emails. But, you can share a video-preview image in an email, which links to a video in YouTube or Vimeo.

We don’t currently have an emoji interface for SMS, as we do for email subject lines. However, you can add some emoticons using punctuation marks. Here’s a list of emoticons to get you started.

No, the system can’t recall emails. Once an email has been sent, there’s no way to retract it. Make sure you test your emails and send the right one to the right people as there’s no going back once it’s been sent.

Even if your contact has slow or intermittent internet connectivity or browsing capabilities, they should still be able to successfully receive your email.

Google Analytics will use the message subject as the campaign name by default, but you can insert a custom name for it to use instead.