Incident Report: Connectivity Issues in United States Region

All times are presented in Coordinated Universal Time (UTC).

Overview
Between 7:34 PM and 8:51 PM on 5 December 2022, customers may have experienced issues connecting to Everlytic services hosted in the United States region.

The problem
Everlytic services are hosted within the Amazon Web Services (AWS) us-east-2 (Ohio) region data centres.

The incident was caused by an internet connectivity issue within the AWS us-east-2 region. This connectivity issue was widely experienced by customers of AWS us-east-2 and not limited to Everlytic services.

Customer impact
Customers hosted in the United States region may have experienced a number of connectivity issues, including timeouts or a failure to connect to Everlytic services.

Resolution
AWS regarded the incident resolved at 8:51PM on 6 December 2022.

Remediation & follow-up steps
At this time, Everlytic is not considering any follow-up steps.

Everlytic already hosts services between multiple Availability Zones within an AWS region. In this incident, internet connectivity impacted all availability zones within the region. Internet connectivity is maintained by Amazon Web Services.

Conclusion
Please accept our sincerest apologies for the inconvenience this incident has caused you.
For further questions and or queries please contact your account manager and or the support team on 011 447 6147.