User and Account Settings


The Settings dashboard is where you can manage and customise your account. From your API key to branding, images to security - we provide you with all the tools you need.

To access settings, click the gear icon at the bottom left of the screen.

User Settings

he User area is where admin users can change their details, and activate bounce notifications.


You can change the following properties in the Profile tab:

  • Your avatar (e.g. a picture of you).
  • Name and email address.
  • Update authentication information, generate a password or reset their password.
  • Generate an API key for integrations.

Once you've made your changes, click Save (in the bottom-right corner).


To receive bounce messages, click the checkbox for Manual bounce processing. Bounces can be sent to the admin user's email address, or to the ‘From’ email address contained in the message.

Account Settings

The Account area is where you can edit customer properties, edit branding, add attachments and activate SMS on bounce.


You can change the following account properties (among others):

  • Name and email address.
  • Physical address
  • Industry
  • Location
The Industry is important for calculating industry averages in email reports.

Branding & Customisation

Public branding is the branding subscribers will see when redirected to custom pages, such as successful unsubscribe, update profile, view online version or the complaints page. You can choose from the colour palette provided or use a custom colour, and you can add a unique header and footer image. If you don't want one or the other, simply leave the area blank.

Images & Attachments

Images are an attractive way to catch your contact's eye. You can choose to allow attachments in emails, and specify a size limit.

You can also opt to allow embedded images. This means that your image will be downloaded automatically when the contact opens your mail, and they can view it offline.

SMS on Bounce

Keeping your contact database updated and tidy can be a rather large task. The SMS on bounce feature automates bounce management and makes it easier to manage your lists. You can customise your message - tags are provided in the example message .

This feature will only work if you've got the contact's mobile phone number. Each SMS costs two credits.

When your contact replies to your SMS, their details are automatically updated.

Sending Options

This is where you can:

  • Select a footer type (extended or standard).
  • Edit the footer content (branding and unsubscribe link)
  • Select a sender header - this lets the receiving server know who the sender is and improves your deliver rate.


This area lets you edit how your contacts manage their subscriptions and profile settings. You can choose to display all your public lists for contacts to subscribe to. You can also choose which fields contacts are able to update.


You can easily integrate with social networks such as Facebook, as well as existing systems such as Salesforce.


  • Select whether to inform users of failed log in attempts. This is a good way to let users know whether someone is potentially trying to access their account without permission.
  • IP locking ensures that only the listed IP addresses have access to the account.


View your current account type and quotas.

Remember to click Save (in the bottom-right corner) when you're done.
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