If you have SMS on Bounce activated, the system will automatically SMS contacts when their email addresses bounce. This SMS will request an updated email address.
If the contact responds with their correct address, the system will automatically update the customer's details with the correct address. Your contact must have a valid mobile phone number for SMS on Bounce to work. You must also have SMS credits available, this validation costs two SMS credits.
If you'd like to enable SMS on Bounce on your account, please contact support.
You can access detailed reports for your message by clicking Email > History. Follow these steps to access the SMS on Bounce report:
This report is a table made up of the following fields:
|Recipient||The name of the recipient whose email address bounced.|
|The email address that bounced when this message was sent.|
|Mobile||The contact's mobile phone number.|
|Date||The date that the bounce SMS was sent.|
|Sent Message||The text of the SMS that was sent to the contact.|
|Reply||The text of the reply sent from the contact.|
|Updated||A tick or a cross which indicates whether or not the contact's email address was updated.|