Exporting Contacts

Overview

Once you have contacts in your list, you can export them into a comma delimited .csv file. There are a number of options available for what can be exported from your contacts, provided the information exists.


Exporting a list is useful for adding new fields to existing contact data and re-importing it, updating the information accordingly. When you need to export your contacts, navigate to Contacts > Export.

List Selection

Before you begin your export, you must select a list to export, and then select any options you wish to export using the filters provided:

  • First, select your list from the drop-down menu and click View. You can export more than one list at a time. You can also enter a search term to find a specific list.
  • In the Filter Options you can select what kind of contacts you wish to export and the type of subscription they have:
    • Export: Active, Bounced, Unsubscribed, Unconfirmed, Off, All.
    • With: Any subscription, email subscription, SMS subscription.

Export Options

You can export your contacts either to a file (.csv) or to a text box (which will be displayed in the result window on right side of screen.) Use the text box to see which data your final export will have.

There are also a number of fields to export:

Field Name:Description:
Name:First name of the contact.
Last Name:Surname of the contact.
Email:Email address of the contact.
Mobile:Cellphone number of the contact.
Contact Status:If the contact is on / off, subscribed/unsubscribed, awaiting confirmation, or bounced.
Contact Unique ID:If you have a unique ID for each of your contacts, such as Member ID etc.
Contact System IDThe ID in the system assigned to a contact automatically.
Contact Email Status:Whether the contact email is subscribed, unsubscribed, confirmed, unconfirmed,
forwarded etc
Contact Mobile Status:Whether the contact number is subscribed, unsubscribed, confirmed, unconfirmed,
forwarded etc
Email List Status:Contact email status on the list.
Mobile List Status:Contact mobile status on the list.
Subscribed Date:The date the contact subscribed to the list.
Email Unsubscribe Date:The date a contact unsubscribed from the email list.
Mobile Unsubscribe Date:The date a contact unsubscribed from the SMS list.
Unsubscribed Reason:The reason a contact unsubscribed from the list.

Additional Properties

Depending on your needs, you may have accumulated more information from your contacts, and the Additional Properties allows you to export more options:

Additional Fields:Description
TitleTitle of the contact, e.g. Mr, Ms, Dr.
Company NameThe name of the company the contact represents.
DepartmentThe department where the contact works within the company.
IndustryWhich industry does the company fall into; mining, textile, banking etc
PositionThe position of the contact in the company.
AddressThe address of the company or contact.
Address 2A second part to the address.
CityThe city where the company/contact is located.
CountryThe country where the company/contact is located.
State/ProvinceThe state/province where the company/contact is located.
ZipThe zip code for the company/contact.
Telephone (office)The office number of the company/contact.
Telephone (home)The home number of the contact.
FaxThe fax number of the company/contact.
Date of BirthThe date of birth of the contact.
GenderThe gender of the contact.
Marital StatusWhether the contact is married or single.
Education LevelThe highest completed education level the contact has achieved.
Total Hard BouncesThe number of hard bounces the contact has made.
Total Soft BouncesThe number of soft bounces the contact has made.
MessagesThe number of messages the contact has received since subscribing.
Message ReadsThe number of messages the contact has read.
Message Read InferredThe number of reads inferred by link clicks.
Message Unique ReadsThe number of unique/new message reads.
Message ClicksThe number of link clicks a contact has made.
Message Unique ClicksThe number of unique/single clicks.
ScoreThe contact's overall score.
RatingThe contacts rating.

Custom Fields

Contact exports now allows you to export your contact data according to custom fields. This breaks multi-value options into separate options, placing them with any other single custom fields you have created.

 

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