To view existing autoresponders, click Campaigns > Autoresponders.
In the Autoresponders listing, existing autoresponders are shown on the left. When you click the autoresponder subject, a preview of the message will display on the right. The preview displays the message body and properties.
|Preview||Opens a new preview window of the autoresponse message.|
|Re-create||Takes you through the steps to composes the same autoresponder.|
|Create Template||Create's a custom template from the message.|
|Share||Allows sharing of the report through email or link.|
|Prints the report.|
The overview report shows basic statistics and a progress monitor for your campaign. The progress graph shows a bar for each email in the campaign which represents the percentage of contacts on the campaign list who have received the email.
|Opened||Subscribers who opened the message.|
|Clicked||Subscribers who clicked on the message.|
|Social||Subscribers who used the social media links in the message.|
|Unsubscribed||Subscribers who unsubscribed on the message.|
|Click-to-open||Subscribers who opened the email, and also clicked a link within that email.|
|List Interaction||Subscribers in selected list who open, share and reply to messages.|
|Best Time||The best time for a response|
|SMS on Bounce||Subscribers whose emails bounced. An SMS is sent to request the correct email address. This feature must be unabled in the Settings Dashboard.|
|Sent||The number of messages sent.|
|Bounced||The number of messages that bounced.|
|Delivered||The number of emails that were delivered.|
|Social Media||The number of shares across each of the social media links in the message.|
|Platform||The number of opens across the platforms. Mainly, Desktop, Web, Mobile and Unknown.|
|Top City||A map of where the most emails where opened.|
The recipients report lists all the recipients who have opened the message. It lists their name, email address, what actions they took, the first open date and the last open date.
There are also the following details:
|Opens||Subscribers who have opened the message.|
|Clicks||Subscribers who have clicked on the message.|
|Social||Subscribers who have shared the message.|
|Unsubscribes||Subscribers who have unsubscribed.|
|Complaints||Subscribers who reported/complained about the message.|
|Bounces||The number of messages that have bounced.|
|Forwards||The number of times the message as been forwarded.|
|Updates||Subscribers who have updated their profile from the update link.|
|Send Log||Sends a log of the message details.|
The content report lists all the links that received the most interaction.
Links: Displays the the best performing link in your email as a graph.
The platforms report shows which email clients your contacts use to view your email. You can use this to optimise your messages for the most popular platforms.
Industry Average: Depending on the industry you selected, the average opens of the industry are displayed as a percentage.
Unique Opens: Number of unique opens your autoresponder received.
Total Opens: The total number of opens.
Best Time: The time when your contacts are most likely to open your message
Best Day: The day when your contacts open messages the most.
The geo report shows where your contacts are accessing your email globally. It is broken down into Opens and Clicks for an in-depth report.
The properties report displays the properties of the message.
This feature helps keep your recipient's email addresses up to date. When an email bounces due to an invalid address, we'll automatically send that recipient an SMS asking them to reply with the correct email address. If the recipient replies with a valid address, the system will update their profile automatically.